Terms of service
Last updated 12 May 2026
These terms cover booking, paying for and attending classes at The Renwick Method. Booking a class means you accept them.
Booking and payment
Classes are booked and paid for through FitNeo, which takes payment at checkout on the studio's behalf. Your contract for the class itself is with The Renwick Method. Packs and memberships are charged at the price displayed at the moment of purchase, and the expiry printed on a pack is the expiry that applies to it.
Cancellation and late arrival
Cancellations are free until twelve hours before the class; after that the class is deducted. The door remains open for the first five minutes; after that we cannot admit you mid-sequence, and the class is not refunded — although if you telephone we will usually move it.
Health and injury
Tell us about injuries, surgery within the last twelve months and pregnancy before your first class, either in the health note at sign-up or at the desk. A teacher uses it to change what they ask of you, and it is not shared beyond the teaching staff. We are not a clinical service and cannot treat an injury.
Data and correspondence
We write to you about the classes you have booked, and separately about the newsletter if you have asked for it. Those two are not the same list and leaving one does not affect the other. Nothing about you is sold to anybody, at any point.
Questions on any of the above: studio@renwickmethod.com · (617) 555 0129